Cannot start GUI autoinstaller: this webpage is not available

Created:

2016-11-16 12:53:31 UTC

Modified:

2017-04-24 12:08:29 UTC

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Cannot start GUI autoinstaller: this webpage is not available

Applicable to:

  • Plesk 11.0 for Windows
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux

Symptoms

I'm trying to use GUI autoinstaller for upgrading Parallels Plesk Panel. The following URL is shown when I click Tools & Settings > Updates and Upgrades :

https://%plesk_hostname%:8447/?secret=&locale=en-US
--->8---
This webpage is not available.
---8<---

Cause

Old autoinstaller process hung. Try to run the autoinstaller from the command line:

~# /usr/local/psa/admin/sbin/autoinstaller --show-releases
ERROR: Installer is busy.
~#

Get the list of running autoinstaller processes:

~# ps ax | grep autoinstaller
28586 ? SN 0:01 /usr/local/psa/admin/bin/autoinstaller --select-product-id plesk --show-releases --enable-xml-output --branch release,stable
28587 ? ZN 0:00 [autoinstaller] <defunct>
~#

Resolution

Kill old process:

~# kill -9 28587 28586

Then you may start autoinstaller either from GUI or command line utility ( /usr/local/psa/admin/bin/autoinstaller ).

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