Error: Unable to update administrator information: Unable to update admin's email. The system cannot find the file specified.

Refers to:

  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux

Created:

2016-11-16 12:53:30 UTC

Modified:

2016-12-21 19:28:07 UTC

0

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Error: Unable to update administrator information: Unable to update admin's email. The system cannot find the file specified.

Symptoms

An attempt to change Plesk administrator email under My Profile - Profile & Preferences fails with the following error:

Error: Unable to update administrator information: Unable to update admin's email. The system cannot find the file specified. (Error code 2) at CMMFile::CMMFile: open file C:\\Inetpub\\vhosts\\default\\htdocs\\index.html

The following error can be observed in the "%plesk_dir%\\admin\\logs\\php_error.log" :

[14-May-2014 03:29:19 America/Los_Angeles] DEBUG (7)  [util_exec]: ch_admin_email   change new@admin.email old@admin.email  FALSE   1.42409

[14-May-2014 03:29:19 America/Los_Angeles] PleskUtilException: "C:\\Program Files (x86)\\Parallels\\Plesk\\/admin/bin/ch_admin_email" change new@admin.email old@admin.email failed with message: The system cannot find the file specified. (Error code 2) at CMMFile::CMMFile: open file C:\\Inetpub\\vhosts\\default\\htdocs\\index.html
file: C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\plib\\common_func.php3
line: 198
code: 0
trace: #0 C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\plib\\common_func.php3(139): util_exec('ch_admin_email', Array, 'msg', 'C:\\Program File...')
#1 C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\plib\\ClientBase.php(1714): smart_exec('ch_admin_email', Array)
#2 C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\plib\\Client.php(105): ClientBase->_updateAdminEmail()
#3 C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\htdocs\\server\\admin_ed.php(107): Client->update()
#4 C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\htdocs\\server\\admin_ed.php(141): admin_ed(Array, Array)
#5 C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\htdocs\\plesk.php(44): require('C:\\Program File...')
#6 {main}
## Cause

Cause

The "%plesk_vhosts%\\default\\htdocs\\index.html" file is missing.

Resolution

Download, unzip the index.html file and put it to the "%plesk_vhosts%\\default\\htdocs\\ directory.

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