Webalizer statistics is not updated automatically on a daily basis

Created:

2016-11-16 12:53:23 UTC

Modified:

2017-08-16 16:10:36 UTC

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Webalizer statistics is not updated automatically on a daily basis

Applicable to:

  • Plesk 11.x for Linux
  • Plesk 11.x for Windows
  • Plesk 12.0 for Windows

Symptoms

Webalizer statistics is not updated automatically on a daily basis in Plesk. Manual recalculating statistics works fine.

Web Statistics link in Hosting Manager of a domain shows the following message:

This is the placeholder for Web statistics. If you see this page that means that statistics service has not run yet on your server. Statistics service is typically set to run once every 24 hours. If you do not see a change to this page in the next 24 hours contact your server administrator for assistance.

Cause

Statistics recalculation task is hung in ' Running ' state.

Resolution

End the task in Windows Task Scheduler (right click the task > End).

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