Unable to send mail in Roundcube: button Send is not working

Created:

2016-11-16 12:53:20 UTC

Modified:

2017-08-08 13:32:27 UTC

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Unable to send mail in Roundcube: button Send is not working

Applicable to:

  • Plesk for Linux

Symptoms

Unable to send mail in Roundcube: button Send is not working. The following can be found in firebug when trying to click on Compose Messages:

SyntaxError: expected expression, got end of script

),e.toLowerCase()==t.toLowerCase()}function R(e,t){return A(

ReferenceError: tinymce is not defined

...lcheck_observer=k.spellcheck_observer));tinymce.registered_request_token||(tinym...

/var/log/nginx/error.log contains the following:

[crit] 122090#0: *67574 open() "/var/lib/nginx/proxy/3/01/0000000013" failed (13: Permission denied) while reading upstream, client: 123.123.123.123, server: roundcube.webmail, request: "GET /program/js/tinymce/tinymce.min.js?s=1451377591 HTTP/1.1", upstream: "http://123.123.123.123:7080/program/js/tinymce/tinymce.min.js?s=1451377591", host: "webmail.example.com", referrer: "http://webmail.example.com/?_task=mail&_action=compose&_id=94584826656ec87e841415"

Cause

Invalid permissions on /var/lib/nginx/proxy/ subdirectories

Resolution

Assign correct permission for nginx folder:

~# cd /var/lib/nginx/
~# service nginx stop; cd proxy; chown nginx.nginx -R ./; service nginx start

If this did not help, contact Plesk Technical Support .

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