Backup error over FTP repository :Can't upload file 'backup_info.xml' to ftp. Error code: 1

Refers to:

  • Plesk 12.0 for Linux

Created:

2016-11-16 12:52:55 UTC

Modified:

2016-12-21 19:26:46 UTC

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Backup error over FTP repository :Can't upload file 'backup_info.xml' to ftp. Error code: 1

Symptoms

Backup error over FTP repository : Can't upload file 'backup_info.xml' to ftp. Error code: 1However manual upload of backup file on same FTP repository is working fine.

Cause

Found below error logs for backup upload over FTP :


[2014-12-16 12:59:29.487| 3226] INFO: < 220 ProFTPD 1.3.5 Server (ProFTPD) [::ffff:192.168.0.11]
[2014-12-16 12:59:29.487| 3226] INFO: > USER xvzgzgz
[2014-12-16 12:59:29.487| 3226] INFO: < 331 Password required for xvzgzgz
[2014-12-16 12:59:29.487| 3226] INFO: < 230 User xvzgzgz logged in
[2014-12-16 12:59:29.487| 3226] INFO: > PWD
[2014-12-16 12:59:29.487| 3226] INFO: < 257 "/" is the current directory
[2014-12-16 12:59:29.487| 3226] INFO: * Entry path is '/'
[2014-12-16 12:59:29.487| 3226] INFO: > CWD backups
[2014-12-16 12:59:29.487| 3226] INFO: * ftp_perform ends with SECONDARY: 0
[2014-12-16 12:59:29.487| 3226] INFO: < 250 CWD command successful
[2014-12-16 12:59:29.488| 3226] INFO: * Hostname was NOT found in DNS cache
[2014-12-16 12:59:29.488| 3226] INFO: > PORT 5,249,145,224,183,98
[2014-12-16 12:59:29.488| 3226] INFO: < 200 PORT command successful
[2014-12-16 12:59:29.488| 3226] INFO: * Connect data stream actively
[2014-12-16 12:59:29.488| 3226] INFO: > TYPE I
[2014-12-16 12:59:29.488| 3226] INFO: < 200 Type set to I
[2014-12-16 12:59:29.488| 3226] INFO: > STOR backup_1412161258.tar
[2014-12-16 12:59:29.488| 3226] INFO: < 425 Unable to build data connection: Connection timed out <<<<<------------------------------
[2014-12-16 12:59:29.488| 3226] INFO: * Failed FTP upload: 425
[2014-12-16 12:59:29.488| 3226] INFO: * Remembering we are in dir "backups/"

Resolution

This error generally occurred, when connection got established but it is unable to set up the return data path.

To resolve the same issue, select 'Use passive mode' under 'Home > Tools & Settings > Backup Manager > Personal FTP Repository Settings'

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