Articles in this section

See more

Unable to activate or suspend a domain in Plesk: Some fields are empty or contain an improper value. ('email' = '')

Avatar
Nikita Zubovich
Updated
Follow
Plesk for Windows Plesk for Linux kb: technical

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

  • It is not possible to activate/suspend a domain or a Plesk user account due to one of the following error messages:

    Error: cObject::update() failed: Some fields are empty or contain an improper value. ('email' = '')

    Error: cObject::update() failed: Some fields are empty or contain an improper value. ('displayName' = '', 'name' = '', 'email' = '')

  • The email in domain's DNS zone configuration in Plesk database is empty:

    # plesk db "select * from dns_zone where name='example.com'\G"
    *************************** 1. row ***************************
    id: 4
    name: example.com
    displayName: example.com
    status: 0
    email: << EMPTY!
    ...

     

  • Or there are no DNS configuration for the domain in Plesk database:

    # plesk db "select * from dns_zone where name='example.com'\G"

     

Cause

DNS zone is not configured for the domain or email address is missing from DNS zone configuration.

Resolution

  1. Connect to the Plesk server via SSH (Linux) or RDP (Windows)

  2. Create Plesk database backup

  3. Log in to Plesk

  4. Restore default DNS settings for the domain at Domains > example.com > DNS Settings > Reset to Default

Comments

3 comments

Sort by Date Votes
  • Avatar
    Derek Walmsley

    I can't seem to find this reset to default option for domain aliases. I'm having issues with Plesk Migrator failing to migrate a subscription. When I listed the SQL data of the domain failing, it did give me a valid email address. The error I'm getting is;

    Unable to create domain alias 'cs.ca' for domain 'cms.com' in subscription 'cms.com': Command execution failed on the local server with non-zero exit code.
    command: /usr/local/psa/bin/domalias --create cs.ca -domain cms.com -notify false -ignore-nonexistent-options
    exit code: 1
    stdout: 
    stderr: Unable to create domain alias: cObject::update() failed: Some fields are empty or contain an improper value. ('email' = '')

    0
    Comment actions Permalink
  • Avatar
    Derek Walmsley

    Also I think there's a typo in the article, for Plesk Onyx on Debian/Ubuntu-based distributions should be for Plesk Onyx on Windows-based distributions

    0
    Comment actions Permalink
  • Avatar
    Ivan Postnikov

    Hello @Sysadmin,

    As I can see, you have already submitted a ticket and the issue is solved.

    The following steps helped:

    1. Log in to Plesk;
    2. Navigate to Tools & Settings > Migration & Transfer Manager;
    3. Find the failed subscription and click 'Re-sync'.

    > Also I think there's a typo in the article, for Plesk Onyx on Debian/Ubuntu-based distributions should be for Plesk Onyx on Windows-based distributions

    This error may occur on both Windows and Linux instances, that's why this article has such tags.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Have more questions? Submit a request

Related articles