Unable to migrate from cPanel to Plesk 12.5: Failed to perform action: Fetch data from source cPanel

Created:

2016-11-16 12:52:31 UTC

Modified:

2017-08-18 15:09:11 UTC

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Unable to migrate from cPanel to Plesk 12.5: Failed to perform action: Fetch data from source cPanel

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk Onyx for Linux

Note: This article has the reference to the issue with the fix available:

  • #PMT-2408 "Migration from cPanel on Linux was blocked if the source server was configured to use a remote MySQL database server."
    Fixed in:
Please consider updating your server:

Symptoms

Unable to migrate from cPanel to Plesk:

[ERROR] Failed to perform action: Fetch data from source cPanel
Cause: Error creating migration dump: The command "cd /tmp/migration_agent/tmp.ZD2QHMeEBZ;
perl cPanel9.pl --dump-all --configuration-only --server -v 5 > dump.log 2>&1" executed at the source server 'cpanel' (192.0.2.2) returned a non-zero exit code.

Cause

This is Plesk Migrator internal issue with ID PMT-2408 , which was fixed in version 1.4.11.

Resolution

Apply the latest Plesk microupdates .

Additional information

If Plesk Migrator is already up to date, visit the following article for a solution:

#115000066325 Unable to start migration from CPanel: Failed to perform action: Fetch data from source cPanel Error creating migration dump

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