Not possible to enable Access to the Customer Panel: The user with the username already exists and has another mailbox.




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    Peter Debik

    This issue exists in Plesk Onyx, too. It is not limited to customer panel access, but also to attempts where users try to change the mailbox settings. It can occur when a domain name is renamed after mailboxes and aliases for that domain name have already been created.

    It was difficult to find this article. The search phrases for this article should be "Unable to create a user for the mailbox." and "The user with the username xxx already exists and has another mailbox."

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    Daria Gavrilova

    Hello @Peter Debik,

    I have modified the article to make it clearer. Thank you for your feedback.

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    Peter Debik

    Sorry again, obviously the difficulties in finding this article come from the fact that it is only available after logging in to the support area. For that reason it does not seem to be listed in Google. Maybe you can make the article available in the standard support area, too.

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    Nikita Nikushkin

    Hi @Peter Debik,

    Indeed, it was for signed users only. I made it available for everyone

    Thank you!

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