Unable to create domain under current subscription

Created:

2016-11-16 12:51:43 UTC

Modified:

2017-08-08 13:12:57 UTC

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Unable to create domain under current subscription

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux

Symptoms

Creation of domain fails with error:

IP addresses for mail service of domain are not set

Cause

Database inconsistency. Missing entry in table psa.IpAddressesCollections .

Resolution

  1. Login to Plesk database: How to access Plesk database

  2. Find ipCollectionId of missing entry:

    mysql> select id from psa.IpCollections where id not in (select ipCollectionId from psa.IpAddressesCollections);
    +----+
    | id |
    +----+
    | 2 |
    +----+
    1 row in set (0.00 sec)
  3. Add missing record:

    mysql> insert into psa.IpAddressesCollections values(2,1);
    Query OK, 1 row affected (0.00 sec)
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