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Unable to open the "Updates and Upgrades" page or start Plesk Installer in CLI: Update operation was locked by another update process

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Alexander Tsmokalyuk
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Plesk for Windows Plesk for Linux FR:PPM-2446 kb: technical ABT: Group A

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • When clicking on Updates and Upgrades in Plesk, the page prompts for a root password or does not open at all with one of the following error messages in a web-browser:

    The connection has timed out

    This site can’t be reached

    ERR_TIMED_OUT

  • When starting Plesk Installer in a command-line interface, the following message is shown:

    BUSY: Update operation was locked by another update process.

    Error: Unable to start Plesk Installer. The following error has occurred: Installation could not be started: another installation procedure is currently running.

Cause

A Plesk Installer process is running on the server already, but only one Plesk Installer process can be launched at a time.

Resolution

Terminate active Plesk Installer processes:

Note: Before applying the solution below, make sure that other users on the Plesk server are not using Plesk Installer.

  1. Connect to the Plesk server via SSH (Linux) / RDP (Windows Server)

  2. Stop Plesk Installer processes (on Windows Server, use a command prompt as Administrator):

    # plesk installer stop

For Plesk Onyx, apply the following steps:

For Plesk on Linux

  1. Connect to the Plesk server via SSH

  2. Find the PIDs of Plesk Installer processes:

    # ps aux | grep install | grep -v grep

    root 12345 1.5 0.8 136856 18280 ? S 20:43 0:00 /var/cache/parallels_installer/parallels_installer_CentOS_7_x86_64_3.21.3 --service-mode --enable-xml-output --ssl-cert /usr/local/psa/admin/conf/httpsd.pem --branch release,stable --web-interface --with-ssl --disable-browser
    root 12346 0.0 0.1 109776 2808 ? S 20:43 0:00 /var/cache/parallels_installer/parallels_installer_CentOS_7_x86_64_3.21.3 --service-mode --enable-xml-output --ssl-cert /usr/local/psa/admin/conf/httpsd.pem --branch release,stable --web-interface --with-ssl --disable-browser

  3. Kill found processes using the command below. Replace 12345 12346 with actual PIDs from the step above:

    # kill -9 12345 12346

  4. Remove the /tmp/psa-installer.lock file, if it exists

  5. Start Plesk Installer

For Plesk on Windows Server

Apply one of the following solutions:

  • Terminate Plesk Installer processes using a command prompt:

    1. Connect to the Plesk server via RDP

    2. Start a command prompt

    3. Find the PID of a Plesk Installer process:

      wmic process where "caption like '%installer%'" get processId,caption
      Caption ProcessId
      parallels_installer_Microsoft_10.0_x86_64_3.22.12.exe **6444
      **Caption ProcessIdai.exe 6444

    4. Kill the process using its PID:

      taskkill /PID 6444 /F

    5. Kill the ai.exe process:

      taskkill /FI "IMAGENAME eq ai.exe" /F

  • Terminate Plesk Installer processes using Windows Task Manager

    1. Open Task Manager (Open Windows Start > type "Task Manager")

    2. Right-click on each existing "Plesk Installer" process and click End Task:

      Note: Plesk Installer processes can have one of the following names depending on Plesk version: Plesk Installer, ai.exe, parallels-installer.exe or plesk-installer.exe.

      End Plesk Installer tasks with Windows Task Manager

Comments

5 comments

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  • Avatar
    Arturo Rêvez

    Guys, what is going wrong with Plesk? Since 11/12 we are having nearly an issue every week. Today is this one...

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  • Avatar
    Nikita Nikushkin

    Hi @Arturo Rêvez!

    The described behavior in the article is not an issue in most cases. Usually, you can see such information message because another process is already running on the server, e.g. automatical updates installation procedure is running

    However, issue each week is weird indeed...I suggest creating a ticket to Techincal Support in order to check all met issues together because it looks like that something is wrong on the server

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  • Avatar
    Yukio Rogel

    I have a lot of problems with plesk, i cant install extensions, i cant update, i bought imunify 360 and keep my websites updated but the entire server is infected, i dont know what to do.

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  • Avatar
    Anton Maslov

    Hi,Yukio Rogel we have general information on how to keep Plesk secure, but can provide with some more targeted recommendations. Please create a ticket so support can see what is happening and provide with recommendations.

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  • Avatar
    Chrysller Candido Santos (Edited )

     plesk installer stop
    Requested Plesk Installer shutdown.

     

    plesk installer update 

    ERROR: No products are installed yet. Use the 'install' command to install one first.

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