- Plesk 12.0 for Linux
- Plesk 12.5 for Linux
Note: This article has the reference to the issue with the fix available:
- #PPPM-4225 "Support issue #PPPM-4225"
- Plesk Onyx 17.0 Release 15 November 2016
Unable to remove additional FTP account in Domains > example.com > FTP Access:
PLESK_ERROR: Unable to execute usermng: usermng: /usr/sbin/userdel execution failed:
userdel: user exampleuser is currently used by process 5022
usermng: Unable to delete user:
PHP as FPM application is selected in Domains > example.com > PHP Settings.
This is Plesk bug with ID #PPPM-4225 that was fixed in Plesk Onyx.
Upgrade to the latest Plesk version .
If upgrade is not possible:
Go to Domains > example.com > PHP Settings and switch PHP handler to one with CGI/FastCGI support.
Go to Domains > example.com > FTP Access and remove the account.
Switch back to PHP as FPM application in Domains > example.com > PHP Settings.
If the steps above did not help remove this account directly from the server with the below steps:
Connect to the server via SSH.
Find ID of the necessary account:
# plesk db "select account_id from sys_users where login='exampleuser'"
| account_id |
| 11 |
Remove the account from the database:
# plesk db "delete from accounts where id=11"
# plesk db "delete from sys_users where login='exampleuser'"
Remove the user from the system:
# /usr/sbin/userdel exampleuser