While trying to update Plesk Premium Antivirus the following error occurs
ERROR: Dr.Web Updater: failed to download files !
An email notification with the same error is sent to Plesk administrator by
It is not possible to resolve or ping Plesk Premium Antivirus update URL:
# curl updates.drweb.com
curl: (6) Couldn't resolve host 'updates.drweb.com'
Firewall blocks access to
or DNS server cannot resolve the address
- Login to the server via SSH.
Note: if direct SSH access to the server is not possible, contact server administrator for further assistance.
- Make sure that firewall (including an external one, if exists) does not block the access to the host
updates.drweb.com.In order to check it, use the following command:
- Make sure that DNS server resolves the address
updates.drweb.comas it is shown below:
# dig +short updates.drweb.com