Unable to update Plesk Premium Antivirus: failed to download files

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  • Avatar
    Michael Hanes

    Both seemed to respond however the curl first command had a response same as above however it also reported HTTP/1.1. 301 Moved Permanently

  • Avatar
    Kuzma Ivanov

     Hey there Michael,

    Thanks for pointing out. "301 Moved Permanently" happen due to a redirection from HTTP to HTTPS. We've updated the link in the command to https://updates.drweb.com.

  • Avatar
    Robert

    The 2 above commands provide outputt but i still get this error.


    curl -v -I https://updates.drweb.com/
    * About to connect() to updates.drweb.com port 443 (#0)
    * Trying 213.79.64.12...
    * Connected to updates.drweb.com (213.79.64.12) port 443 (#0)
    * Initializing NSS with certpath: sql:/etc/pki/nssdb
    * CAfile: /etc/pki/tls/certs/ca-bundle.crt
    CApath: none
    * SSL connection using TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
    * Server certificate:
    * subject: CN=*.drweb.com,OU=PremiumSSL Wildcard,OU=IT,O="Doctor Web, Ltd.",STREET="3-ja uljca jamskogo polja, vl.2, k.12a",L=Moscow,ST=Moscow,postalCode=125040,C=RU
    * start date: Jul 06 00:00:00 2017 GMT
    * expire date: May 24 23:59:59 2019 GMT
    * common name: *.drweb.com
    * issuer: CN=COMODO RSA Organization Validation Secure Server CA,O=COMODO CA Limited,L=Salford,ST=Greater Manchester,C=GB
    > HEAD / HTTP/1.1
    > User-Agent: curl/7.29.0
    > Host: updates.drweb.com
    > Accept: */*
    >
    < HTTP/1.1 200 OK
    HTTP/1.1 200 OK
    < Server: nginx/42
    Server: nginx/42
    < Date: Tue, 20 Nov 2018 07:06:32 GMT
    Date: Tue, 20 Nov 2018 07:06:32 GMT
    < Content-Type: text/html; charset=windows-1251
    Content-Type: text/html; charset=windows-1251
    < Connection: keep-alive
    Connection: keep-alive
    < X-XSS-Protection: 1; mode=block
    X-XSS-Protection: 1; mode=block

    <
    * Connection #0 to host updates.drweb.com left intact


     dig +short updates.drweb.com
    secure.drweb.com.
    213.79.64.7
    213.79.64.12

  • Avatar
    Alexandr Redikultsev (Edited )

    Hi @Robert,

    This is a temporary issue that is documented in another article: https://support.plesk.com/hc/en-us/articles/360012225674 

    Subscribe to the article from the link above, we will update it once the issue will be resolved.

  • Avatar
    Alexandr Redikultsev

    Hey @Robert, 

    We updated the article with the solution: https://support.plesk.com/hc/en-us/articles/360012225674 

    Try applying it.

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