Unable to update Dr. Web: failed to download files

Created:

2016-11-16 12:51:19 UTC

Modified:

2017-08-08 13:20:52 UTC

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Unable to update Dr. Web: failed to download files

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux

Symptoms

  • An attempt to update Dr.Web using the command:

    /opt/drweb/update.pl

    fails with the following error:

    ERROR: Dr.Web Updater: failed to download files !
  • An email notification with the same error is sent to Plesk administrator by /etc/cron.daily/drweb-update

  • It is not possible to resolve or ping Dr.Web update URL:

    # curl updates.drweb.com
    curl: (6) Couldn't resolve host 'updates.drweb.com'

Cause

Firewall blocks access to updates.drweb.com or DNS server cannot resolve the address updates.drweb.com .

Resolution

  1. Make sure that firewall (including an external one, if exists) does not block the access to the host updates.drweb.com .
  2. Make sure that DNS server properly resolves the address updates.drweb.com .
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