Unable to create subscription if server hostname has www prefix

Created:

2016-11-16 12:50:49 UTC

Modified:

2017-08-16 17:15:14 UTC

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Unable to create subscription if server hostname has www prefix

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 11.x for Linux
  • Plesk 12.0 for Windows

Symptoms

Plesk server hostname has www prefix: www.example.com

Unable to add a subscription example.com:

This record will conflict with the glue record for the zone 'www.example.com'.

Also it is not possible to create a subscription with a name that contains Plesk server hostname.

Cause

This is an internal issue with ID #PPPM-1462 that has been fixed in Plesk 11.5 microupdate #36

Resolution

Apply the latest Plesk microupdates .

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