Could not login to administrative interface: "No SP with id"

Created:

2016-11-16 12:49:52 UTC

Modified:

2017-08-16 18:34:13 UTC

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Could not login to administrative interface: "No SP with id"

Applicable to:

  • Plesk 11.x for Linux
  • Plesk 11.x for Windows

Symptoms

I could not log in to Plesk Panel because of the error message:

No SP with id=b9awiut22ogelhza3tlu0kp35dtrt74qdqa

Cause

SSO integration is broken or Customer and Business Manager was not fully upgraded.

Resolution

  1. Complete the upgrade of the Customer and Business Manager by running autoinstaller with the following options:

    Linux:

    /usr/local/psa/admin/bin/autoinstaller --select-release-current --upgrade-installed-components

    Windows:

    "%plesk_bin%\\ai.exe" --select-release-current --upgrade-installed-components
  2. Repair integration:

    Linux:

    /usr/share/plesk-billing/integration --command=repair-all

    Windows:

    "%plesk_bin%\\billing-repair-integration.exe" --command=repair-all
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