Error: Unable to set Plesk SpamAssassin 3.3.2

Refers to:

  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows
  • Plesk 10.x and below for Windows

Created:

2016-11-16 12:49:23 UTC

Modified:

2017-02-23 00:48:11 UTC

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Error: Unable to set Plesk SpamAssassin 3.3.2

Symptoms

SpamAssassin is installed on Parallels Plesk.

 6. [=] Microsoft DNS Server
7. [=] SpamAssassin
8. [=] MySQL server

However, the Spam Filter component is not enabled on the server.

When attempting to enable the Spam Filter component, the following error appears:

Error: Unable to set Plesk SpamAssassin 3.3.2 as the default Spam Filter: Execute spammng.exe --check failed with error code 1: Unable generate the unique file name by template D:\\Program Files (x86)\\Parallels\\Plesk\\\\Additional\\Perl\\site\\\\etc\\\\mail\\\\spamassassin\\\\local.cf[*].bak: directory D:\\Program Files (x86)\\Parallels\\Plesk\\Additional\\Perl\\site\\etc\\mail\\spamassassin does not exist

Cause

The "mail" folder and its contents were missing from the path 'D:\\Program Files(x86)\\Parallels\\Plesk\\Additional\\Perl\\site\\etc'

Resolution

Re-install the SpamAssassin package with the autoinstaller, or manually using this command:

msiexec /i C:\\ParallelsInstaller\\parallels\\PANEL-WIN_<PLESK_VERSION>\\dist-msi-Microsoft-2003-i386\\spamassassin.msi

Note The path to the package may be different depending on your Plesk version.

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