Customer is unable to remove the main domain on a subscription: remove option is missing

Created:

2016-11-16 12:49:23 UTC

Modified:

2017-08-16 16:39:11 UTC

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Customer is unable to remove the main domain on a subscription: remove option is missing

Applicable to:

  • Plesk 11.x for Linux
  • Plesk 12.0 for Linux

Symptoms

  1. Unable to remove a domain from within customer's account in Plesk: option Remove is missing

  2. Domain in question is the main domain of a subscription (it has the same name as a subscription name)

  3. Subscription that domain belongs to has 'Domains management' permission in Subscriptions > example.com > Customize > Permissions

Cause

This is by design. Customers do not have the ability to create or remove their subscriptions, only additional domains under already created subscription. Main domain can be removed only with subscription by Plesk administrator or a reseller who owns a customer. In that case all additional domains under the subscription will be removed as well.

Subscription is always associated with some service plan (custom one or from the set of already created ones), which is a set of hosting resources and services that administrator offers to customers for sell. To prohibit ability for customers to assign resources and services for themselves by their own, it is not allowed for them to create/remove subscriptions.

Resolution

The main domain of any subscription cannot be deleted by a customer. However, it can be renamed.

For more details, visit Plesk Administrator Guide .

To actually remove the main domain, it is required that removal is performed by a Plesk administrator or a reseller who owns the customer in question.

NOTE: All additional domains under the subscription will be removed as well.

Additional information

In case domain in question is not the main domain of a subscription (domain does not have the same name as a subscription name), visit:

213950965 Customer is unable to remove an additional domain on a subscription: the option is missing

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