Customer & Business Manager stuck on post-upgrade processing

Refers to:

  • Plesk 11.0 for Linux
  • Plesk 11.5 for Linux
  • Plesk
  • Plesk 12.0 for Linux

Created:

2016-11-16 12:49:15 UTC

Modified:

2016-12-21 19:17:44 UTC

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Customer & Business Manager stuck on post-upgrade processing

Symptoms

The Customer & Business Manager post-install/upgrade configuration fails on the "Try to attach the 'admin' application to SSO" step, with the following output:

    Try to attach the 'admin' application to SSO............
The '/usr/share/plesk-billing/sso.php' utility was failed with the unknown message: <message> <html><head> <meta http-equiv="X-UA-Compatible" content="IE=7"/> <title></title> <script> var opt_no_frames = false; var opt_integrated_mode = false; </head><body onLoad=";top.location='/login.php3';"></body><noscript>You will be redirected to the new address in 15 seconds... If you are not automatically taken to the new location, please enable javascript or click the hyperlink <a href="/login.php3" target="top">/login.php3</a>.</noscript></html>
(HTTP code: 200)</message>. All details of the problem has been stored into the '/usr/share/plesk-billing/sso.crash.log' file.

Cause

There is an incorrect priority in SSO redirect rules: the /etc/sw-cp-server/applications.d/sso-cpserver.conf file instead of /etc/sw-cp-server/applications.d/00-sso-cpserver.conf .

Resolution

  1. For RPM-based Plesk, run the following commands in the command line interface:

    # for i in `find /etc/sw-cp-server/applications.d/ -type f -name *sso-cpserver.conf`; do mv $i $i.moved.kb.112666; done
    # rpm -q sw-sso | xargs rpm -e --nodeps --justdb
    # /usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components
    # /usr/share/plesk-billing/integration --command=install
    # /usr/share/plesk-billing/integration --command=repair-all
  2. For DEB-based Plesk (Ubuntu, Debian):

    # /usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components
    # apt-get -f install
    # /usr/share/plesk-billing/integration --command=repair-all
  3. If it is not fixed, then run:

    # for i in `find /etc/sw-cp-server/applications.d/ -type f -name *sso-cpserver.conf`; do mv $i $i.moved.kb.112666; done
    # dpkg --force-all -r sw-sso
    # /usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components
    # /usr/share/plesk-billing/integration --command=install
    # /usr/share/plesk-billing/integration --command=repair-all

If there is no Customer & Business Manager installed on the server refer to #213365169 KB article.

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