Awstats web statistics is not available in Plesk for Windows: 404 error page not found

Refers to:

  • Plesk for Windows

Created:

2016-11-16 12:49:14 UTC

Modified:

2016-12-21 19:17:37 UTC

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Awstats web statistics is not available in Plesk for Windows: 404 error page not found

Symptoms

Web Statistics page shows the following error:

    404 - Not Found The requested document was not found on this server.

Cause

Perl support is not enabled on a domain in Domains > example.com > Hosting Settings or on a server level in IIS > Server name > ISAPI and CGI Restrictions or in IIS > Sites > example.com > Handler Mapping

Resolution

  1. Make sure that Perl is installed and enabled in IIS > Server name > ISAPI and CGI Restrictions . Add it with Windows appcmd command if it is absent:

    appcmd set config /section:isapiCgiRestriction /+"[path='C:\\Program Files (x86)\\Parallels\\Plesk\\Additional\\Perl\\bin\\perl.exe %22%s%22 %s',description='Perl',allowed='True']"
  2. Enable Perl support for a domain in Domains > example.com > Hosting Settings .

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