Plesk upgrade fails: "Verify that you have sufficient privileges to remove system services"

Created:

2016-11-16 12:49:09 UTC

Modified:

2017-08-16 18:29:44 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Plesk upgrade fails: "Verify that you have sufficient privileges to remove system services"

Applicable to:

  • Plesk 11.x for Windows
  • Plesk 9.x

Symptoms

Plesk upgrade fails. Following error can be found in c:\\ParallelsInstaller\\autoinstall3.log :

MSI: Error! Error 1922.Service Plesk SQL Server (PleskSQLServer) could not be deleted. 
Verify that you have sufficient privileges to remove system services.

Failed to install 'C:\\ParallelsInstaller\\parallels\\PANEL-WIN_11.5.30\\dist-msi-Microsoft-2003-i386\\mysql-admin.msi':
Fatal error during installation. (Error code 1603)

Error: The installation of the package 'mysql' failed with code upgrade.
(upgrading Parallels Panel SQL server...: 1603)

Or error like this:

    MSI: Error! Service 'Plesk SQL Server' (PleskSQLServer) failed to start. Verify that you have sufficient privileges to start system services. Failed to install 'C:\\ParallelsInstaller\\parallels\\PANEL-WIN_11.5.30\\dist-msi-Microsoft-2003-i386\\mysql-admin.msi': Fatal error during installation. (Error code 1603) Error: The installation of the package 'mysql' failed with code 1603. (upgrade: upgrading Parallels Panel SQL server...)

Cause

The issue might be caused by privileges limitations imposed by Microsoft Windows User Account Control system.

Resolution

  1. Disable User Account Control (UAC) and reboot the server.

  2. Try to start upgrade process in the "clean boot" mode.( http://support.microsoft.com/kb/929135)

  3. Launch upgrade again:

    %plesk_bin% \\ai --console

Have more questions? Submit a request
Please sign in to leave a comment.