Cannot upgrade Parallels Web Presence Builder: "Cannot connect to local MySQL server"

Created:

2016-11-16 12:49:04 UTC

Modified:

2017-08-16 17:01:08 UTC

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Cannot upgrade Parallels Web Presence Builder: "Cannot connect to local MySQL server"

Applicable to:

  • Web Presence Builder for Linux

Symptoms

I'm trying to upgrade Parallels Web Presence Builder (WPB) 11.6 to version 12.0. Upgrading fails with this error:

Cannot connect to local MySQL server.

Cause

MySQL database server is stopped:

~# /etc/init.d/mysqld status
mysqld is stopped
~#

Resolution

Start the MySQL database server and resume the upgrade by issuing these commands:

~# /etc/init.d/mysqld start

For CentOS:

~# yum reinstall pa4wp-std

For Debian:

~# dpkg --configure pa4wp-std

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