Starting on October 19, 2021, we will enable single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
To be prepared for this change and to avoid the need to register during your next ticket submission after the change, we encourage you to create an account here before October 19 using the same email address as your current Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account. You will continue to use ZenDesk authentication until we switch over to single-sign-on on October 19th.

Articles in this section

See more

Custom file permissions are lost on Plesk upgrade on Windows

Avatar
Yaroslav Tarasov
Updated
Follow
Plesk for Windows DoNotDelete:docref

Applicable to:

  • Plesk for Windows

Symptoms

  • Some files or folders permissions are lost on the Plesk upgrade on Windows.

  • The following warning is shown in Tools and Settings > Updates > Install or Update product:

    PLESK_WARN: After upgrade you have to add write permissions to psacln group on folder C:\inetpub\mailroot\pickup. Please, check https://support.plesk.com/hc/articles/213914325 for more details.

Cause

Permissions for some folders (e.g. C:\inetpub\mailroot\pickup) were customized in order for certain applications to work.

Resolution

Connect to the server via RDP, create an additional file with custom rules and put it into the %plesk_dir%etc\DiskSecurity folder, as described in Plesk Advanced Administration Guide.

Below is an example of how to add permissions to psacln group on folder C:\inetpub\mailroot\pickup:

  1. Connect to the server via RDP.

  2. Create a file with the xml extension, e.g. permissions.xml in %plesk_dir%\etc\DiskSecurity\ with the following content:

    CONFIG_TEXT: <?xml version="1.0" encoding="utf-8" ?>
    <Entries>
    <Entry AccounType="1" Account="Psacln" Path="C:\inetpub\mailroot\" SubPath="pickup" AceFlags="ThisFolderSubfoldersAndFiles" AccessMask="FullAccess" EntryFlags="0x0" />
    </Entries>

  3. Run the ApplySecurity.exe utility:

    C:\> "%plesk_bin64%"\ApplySecurity.exe --apply-to-directory --directory="C:\inetpub\mailroot"

Comments

2 comments

Sort by Date Votes
  • Avatar
    Unknown User

    So how exactly do we reload them? Do we need to reboot the server, run a script, reconfigure the website, use a command line utility...?

     

    0
    Comment actions Permalink
  • Avatar
    Nikolay Voytko

    Once you have made necessary modifications to the security metadata file, run the ApplySecurity.exe utility to apply the security rules to Windows objects.

    For information about using the ApplySecurity.exe utility, consult Plesk for Microsoft Windows: Reference for Command-Line Utilities at http://download1.parallels.com/Plesk/PP12/12.0/Doc/en-US/online/plesk-win-cli/45411.htm. ApplySecurity.exe is stored under "%plesk_dir%\admin\bin64"

    1
    Comment actions Permalink

Please sign in to leave a comment.

Have more questions? Submit a request

Related articles