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Unable to upgrade Plesk to a new release for early adopters: Install or Upgrade Product option is greyed out

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Nelson Leiva
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Plesk Onyx for Linux Plesk Onyx for Windows kb: technical

Applicable to:

  • Plesk Onyx for Linux
  • Plesk Onyx for Windows

Symptom

A new Plesk version is released for early adopters. It is not possible to upgrade Plesk at Home > Tools & Settings > Updates and Upgrades as the option Install or Upgrade Product is greyed out.

Cause

Plesk upgrade is configured as (Recommended) General release in Home > Tools & Settings > Update and Upgrade Settings.

Resolution

The new Plesk versions that are not matching to General release tier requirements are not available in Update and Upgrade.

To be able to upgrade to a new Plesk version for early adopters log in to Plesk as admin user, tick the option Early adopter release and click Ok at Home > Tools & Settings > Update and Upgrade Settings:

Additional information

Plesk Release Tiers

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