Install or Upgrade Product option is greyed out

Created:

2016-11-16 12:48:37 UTC

Modified:

2017-04-24 11:32:23 UTC

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Install or Upgrade Product option is greyed out

Applicable to:

  • Plesk

Symptoms

I started autoinstaller in order to upgrade Parallels Plesk version:

    Home > Tools & Settings > Update and Upgrade

but Install or Upgrade Product option is greyed out.

Cause

By default under:

    Home > Tools & Settings > Update and Upgrade Settings

option Notify me when the upgrade to the following Panel release tier is available set as

(Recommended) General release :

A general release has passed all quality tests. Minor issues are promptly fixed by updates. We recommend that you always upgrade Panel to general release versions.

So the new Plesk versions that are not matching to General release tier requirements cannot be upgrade from Update and Upgrade .

Resolution

In order to install a new Plesk version under:

    Home > Tools & Settings > Update and Upgrade Settings

you should set option Notify me when the upgrade to the following Panel release tier is available as

Early adopter release :

     An early adopter release has all claimed features and previous versions successfully upgrade to it.  The functionality of such a version is eventually improved by updates. By selecting this version, you become the first to see the new features and receive the most fresh updates.

Please use knowledge base article for more detailed information regarding Plesk Release Tiers

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