Plesk upgrade fails due to Mcafee policy

Created:

2016-11-16 12:48:11 UTC

Modified:

2017-08-16 16:19:38 UTC

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Plesk upgrade fails due to Mcafee policy

Applicable to:

  • Plesk 11.x for Windows

Symptoms

Plesk upgrade fails with error 1603:

    'C:\\ParallelsInstaller\\parallels\\PANEL-WIN_11.5.30\\dist-msi-Microsoft-2003-i386\\horde.msi': Fatal error during installation. (Error code 1603)

There is no useful information in Plesk autoistaller log. In Mcafee log (C:\ProgramData\McAfee\DesktopProtection), I see:

    Blocked by Access Protection rule   NS1\\Administrator  C:\\Windows\\system32\\msiexec.exe  C:\\inetpub\\vhosts\\webmail\\horde\    hemes\\mozilla\\graphics\\menu-active.png   Common Standard Protection:Protect Mozilla & FireFox files and settings Action blocked : Write
7/12/2013 3:29:27 AM Blocked by Access Protection rule NS1\\Administrator C:\\Windows\\system32\\msiexec.exe C:\\inetpub\\vhosts\\webmail\\horde\ hemes\\mozilla\\graphics\\menu.png Common Standard Protection:Protect Mozilla & FireFox files and settings Action blocked : Write
7/12/2013 3:29:27 AM Blocked by Access Protection rule NS1\\Administrator
\\App_Web_qwerty.aspx.DLL Anti-spyware Maximum Protection:Prevent all programs from running files from the Temp folder Action blocked : Execute

Resolution

Check Mcafee policy, disable Mcafee during Plesk upgrade or exclude Plesk folders from protection.

Cause

Files management is blocked by Mcafee policy

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