Can not extract files from zip archive via Plesk File Manager

Refers to:

  • Plesk 12.5 for Linux
  • Web Presence Builder 12.0 for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Created:

2016-11-16 12:48:03 UTC

Modified:

2017-02-06 11:59:30 UTC

0

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Can not extract files from zip archive via Plesk File Manager

Symptoms

Unable to extract/create archives via Plesk File Manager. Also it is not possible to export packed database dump. The following error is shown:

Unable to create the archive: 7-Zip 9.20 Copyright (c) 1999-2010 Igor Pavlov 2010-11-18 Error: 7-Zip cannot find the code that works with archives. at (CreateZip::onRunAsUser line 2773).

OR

Unable to extract //archive.zip: Archive C:\Inetpub\vhosts\example.com\httpdocs\archive.zip is invalid at (UnpackArchive::onRunAsUser line 2686) at Unable to unpack archive
C:\Inetpub\vhosts\example.com\httpdocs\archive.zip(UnpackArchive::onRunAsUser line 2693)

Cause

7-Zip is not properly installed on server.

Resolution

  1. Reinstall 7-Zip.

  2. Make sure that installation directory, for example C:\\Program Files (x86)\\7-Zip , has all permissions for user psacln .

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