Presence Builder button is not displayed for the domains

Symptoms

• It is not possible to create a Presence Builder site, the Presence Builder icon is missing.

• There is no Presence Builder icon, even for a domain that has a quick Presence Builder Edit Website button.

• There is a customizations.conf file that disables the Presence Builder section:

  # grep sitebuilder /usr/local/psa/admin/conf/customizations.conf
  {"ini":{"aps":{"serverAppsPromoEnabled":false},"promos":{"enabled":false,"cloudFlare":{"active":true},"commTouch":{"active":true},"googleIntegration":{"active":true},"helpDesk":{"active":true},"mobile":{"active":true},"sitebuilderTrial":{"active":true},"techDomain":{"active":true}},"google":{"tools":{"enabled":false}},"sitebuilder":{"enabled":false},"marketplace":{"panelAndAddonsLicensesAvailable":false,"panelAndAddonsLicensesStore":""},"feedback":{"kbServerUrl":""}},"db":{"misc":{"show_commercial_apps":false,"disable_mail_ui":true,"domain_registration":false,"domain_registration_url":"","domain_management_url":"","cert_purchasing":false,"cert_purchasing_url":"","extras":false,"mpc_portal_url":"","hide_support_link":false,"support_url":""}},"serverSettingsVersion":"plesk-1"}

Cause

The file contains "sitebuilder":{"enabled":false} directive. This means the Presence Builder button is disabled for domains.

Resolution

1. Connect to the server via SSH or RDP.

2. Edit the file /usr/local/psa/admin/conf/customizations.conf and add or update the following string:

   CONFIG_TEXT: "sitebuilder":{"enabled":true}

   Note: In Plesk on Windows the path to the file is %plesk_dir%\admin\conf\customizations.conf .

Additional Information

In case this article helps, then note that such restrictions was applied from the license key used on the server. In order to clarify the purpose of such restrictions, get in contact with your service provider.

How to enable Web Presence Builder for all websites?