There is no Launch Presence Builder button

Symptoms

• It is not possible to create a Presence Builder site, as the Launch Presence Builder icon is missing.
• The solution described in article # 213938185 does not fix the issue.
• There is no Launch Presence Builder icon, even for a domain that has a quick Presence Builder Edit Website button.

• There is a customizations.conf file that disables the Presence Builder section:

  # grep sitebuilder /usr/local/psa/admin/conf/customizations.conf
  {"ini":{"aps":{"serverAppsPromoEnabled":false},"promos":{"enabled":false,"cloudFlare":{"active":true},"commTouch":{"active":true},"googleIntegration":{"active":true},"helpDesk":{"active":true},"mobile":{"active":true},"sitebuilderTrial":{"active":true},"techDomain":{"active":true}},"google":{"tools":{"enabled":false}},"sitebuilder":{"enabled":false},"marketplace":{"panelAndAddonsLicensesAvailable":false,"panelAndAddonsLicensesStore":""},"feedback":{"kbServerUrl":""}},"db":{"misc":{"show_commercial_apps":false,"disable_mail_ui":true,"domain_registration":false,"domain_registration_url":"","domain_management_url":"","cert_purchasing":false,"cert_purchasing_url":"","extras":false,"mpc_portal_url":"","hide_support_link":false,"support_url":""}},"serverSettingsVersion":"plesk-1"}

Cause

The file contains "sitebuilder":{"enabled":false} directive. This means the Presence Builder button is disabled for domains.

Resolution

It is required to modify /usr/local/psa/admin/conf/customizations.conf and add or modify entry like below:

"sitebuilder":{"enabled":true}

Note: for Windows based Plesk installations the file path is %plesk_dir%\\admin\\conf\\customizations.conf .

After that, the "Presence Builder" icon will be accessible.

If the file does not contain this information, probably, an unusual, customized Plesk license is used. If you are a Plesk Partner, please check the properties of the license in the Partner Central interface.