There is no Launch Presence Builder button

Symptoms

• It is not possible to create a Presence Builder site, as the Launch Presence Builder icon is missing.
• The solution described in article # 213938185 does not fix the issue.
• There is no Launch Presence Builder icon, even for a domain that has a quick Presence Builder Edit Website button.

• There is a customizations.conf file that disables the Presence Builder section:

  # grep sitebuilder /usr/local/psa/admin/conf/customizations.conf
  {"ini":{"aps":{"serverAppsPromoEnabled":false},"promos":{"enabled":false,"cloudFlare":{"active":true},"commTouch":{"active":true},"googleIntegration":{"active":true},"helpDesk":{"active":true},"mobile":{"active":true},"sitebuilderTrial":{"active":true},"techDomain":{"active":true}},"google":{"tools":{"enabled":false}},"sitebuilder":{"enabled":false},"marketplace":{"panelAndAddonsLicensesAvailable":false,"panelAndAddonsLicensesStore":""},"feedback":{"kbServerUrl":""}},"db":{"misc":{"show_commercial_apps":false,"disable_mail_ui":true,"domain_registration":false,"domain_registration_url":"","domain_management_url":"","cert_purchasing":false,"cert_purchasing_url":"","extras":false,"mpc_portal_url":"","hide_support_link":false,"support_url":""}},"serverSettingsVersion":"plesk-1"}

Cause

The file contains "sitebuilder":{"enabled":false} directive. This means the Presence Builder button is disabled for domains.

Resolution

It is required to modify /usr/local/psa/admin/conf/customizations.conf and add or modify entry like below:

"sitebuilder":{"enabled":true}

Note: for Windows based Plesk installations the file path is %plesk_dir%\\admin\\conf\\customizations.conf .

After that, the "Presence Builder" icon will be accessible.

Additional Information

In case this article helps, then note that such restrictions was applied from the license key used on the server. In order to clarify the purpose of such restrictions, get in contact with your service provider.