Can not connect to ftp account via ftp client: "RETR response: 425"

Created:

2016-11-16 12:47:41 UTC

Modified:

2017-08-08 13:31:11 UTC

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Can not connect to ftp account via ftp client: "RETR response: 425"

Applicable to:

  • Plesk

Symptoms

It is not possible to connect to the ftp accounts via DirectFTP client anymore. The following message is shown:

Received an abnormal reply to a RETR command. This happens e.g. when the
server sends fewer bytes than expected. Typical situations are listings of
empty directories or downloads of hidden file (filename starting with a
'.'). [19] Additional information: RETR response: 425.
Server has replied: [425] Unable to build data connection: No route to
host.

FTP connection via FileZilla can be established with no issues.

Cause

DirectFTP client is misconfigured.

Resolution

Make sure ftp credentials contains no spaces and retype login/password by hands.

If that did not help, please, contact DirectFTP technical support regarding the issue.

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