It is not possible to connect to the ftp accounts via DirectFTP client anymore. The following message is shown:
Received an abnormal reply to a RETR command. This happens e.g. when the
server sends fewer bytes than expected. Typical situations are listings of
empty directories or downloads of hidden file (filename starting with a
'.').  Additional information: RETR response: 425.
Server has replied:  Unable to build data connection: No route to
FTP connection via FileZilla can be established with no issues.
DirectFTP client is misconfigured.
Make sure ftp credentials contains no spaces and retype login/password by hands.
If that did not help, please, contact DirectFTP technical support regarding the issue.