IP address is not present in Sitebuilder publishing settings for a particular website

Created:

2016-11-16 12:47:35 UTC

Modified:

2017-04-24 12:11:34 UTC

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IP address is not present in Sitebuilder publishing settings for a particular website

Applicable to:

  • Plesk Sitebuilder 4.5 for Linux
  • Plesk Sitebuilder 4.5 for Windows

Symptoms

  1. IP address (Host) is not present in site publishing settings for a particular website in Parallels Plesk Sitebuilder:

    Parallels Plesk Sitebuilder > Sites > SITE_NAME > Publishing Settings

    The list may be empty - the following notification is shown in this case:

    --->8---
    Host (IP address or DNS name) <no hosts specified yet>
    ---8<---

    The following error is shown when try to publish a site:

    ---8<--
    Publishing is not available.
    There are no hosts available. Please contact the server administrator.
    --->8---

    However host exist at Parallels Plesk Sitebuilder > Server > Hosts .

  2. Cannot add new host through:

    Parallels Plesk Sitebuilder > Server > Hosts > Add New Host 
    --->8---
    Error: You have reached your limit on hosts
    ---8<---

Cause

  1. The specified IP address (Host) is missing in site owner's plan
  2. Exceeded License Limitation to number of allowed hosts

Resolution

  1. Add the host to user's plan:

    a) go the the site owner and note plan name
    b) go back to Users > Plans > Select the plan
    c) add the necessary IP address to the plan
  2. Number of hosts is limited in license key of Parallels Plesk Sitebuilder:

    Parallels Plesk Sitebuilder > Server > License Management > Plan Info > Maximum number of hosts

    If the limit is set to 1, new hosts cannot be added. Contact your sales representative for the license questions.

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