Creation of hosting subscription is hung on vhostmng.exe in Plesk 11.5

Refers to:

  • Plesk 11.5 for Windows

Created:

2016-11-16 12:47:18 UTC

Modified:

2016-12-21 19:12:54 UTC

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Creation of hosting subscription is hung on vhostmng.exe in Plesk 11.5

Symptoms

Creation of hosting subscription takes a lot of time in Plesk 11.5. Windows Task Manager shows a number of vhostmng.exe processes are stuck.

Resolution

  1. Make sure that vhostmng.exe in %plesk_bin% directory has non-zero size and has product version 11.5.

  2. Go to %plesk_dir% \\etc and make sure that there is no files with long names with digits like hosting_template.xml.f425c431-99cb-4111-9db2-fa893e01aebe . If such file is found, rename it from hosting_template.xml.f425c431-99cb-4111-9db2-fa893e01aebe to hosting_template.xml .

Cause

The root cause may be failed or not finished upgrade

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