Creating a Backup with a prefix like 'dd.mm.yyyy' will result in an internal error on restoration.

Refers to:

  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux

Created:

2016-11-16 12:47:00 UTC

Modified:

2016-12-21 19:12:07 UTC

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Creating a Backup with a prefix like 'dd.mm.yyyy' will result in an internal error on restoration.

Symptoms

Restoring a backup that has been created with a prefix like dd.mm.yyyy via GUI will result in the following error:

Internal error: Failed to exec pmm-ras: [2015-11-25 04:11:13.315| 8307] INFO: pmm-ras started : /usr/local/psa/admin/bin/pmm-ras --get-dump-info --dump-file-specification=_info_1511250410.xml --session-path=/var/log/plesk/PMM/logs --debug [2015-11-25 04:11:13.315| 8307] INFO: Repository \\'/var/lib/psa/dumps\\': Initializing... [2015-11-25 04:11:13.315| 8307] INFO: Transport: Get repository transport /var/lib/psa/dumps [2015-11-25 04:11:13.315| 8307] INFO: Transport: Init credentials for user \\'\\' [2015-11-25 04:11:13.315| 8307] INFO: Repository \\'/var/lib/psa/dumps\\': Initialized [2015-11-25 04:11:13.315| 8307] INFO: Repository \\'/var/lib/psa/dumps\\': Get backup info from _info_1511250410.xml [2015-11-25 04:11:13.315| 8307] INFO: Repository \\'/var/lib/psa/dumps\\': Get initial backup info from dir .discovered/_info_1511250410 [2015-11-25 04:11:13.315| 8307] INFO: : invalid size of dump, cannot be converted to numeric [2015-11-25 04:11:13.315| 8307] INFO: Read properties from xml _info_1511250410.xml [2015-11-25 04:11:13.315| 8307] INFO: Transport: get local file \\'_info_1511250410.xml\\' [2015-11-25 04:11:13.355| 8307] INFO: pmm-ras finished. Exit code: 127 ', )).

Cause

Internal software issue with id #PPPM-2187 . It was fixed in Plesk 12.5

Resolution

Upgrade to Plesk 12.5 by using KB #213408749 .

If upgrade is not an option please use workaround: use dd-mm-yyyy format when creating a backup.

As for already existing backups with prefix like dd.mm.yyyy , they can be restored using pleskrestore utility :

# /usr/local/psa/bin/pleskrestore --restore /var/lib/psa/dumps/21.10.2014_info_1410211423.xml -level server -configuration-only
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