Migration fails: The remote server returned an error: (500) Internal Server Error

Refers to:

  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows

Created:

2016-11-16 12:46:56 UTC

Modified:

2016-12-21 19:11:56 UTC

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Migration fails: The remote server returned an error: (500) Internal Server Error

Symptoms

Migration fails with the following error:

Unable to download file 'dump-status.xml' from remote host 'X.X.X.X' using 'Https' transport.
Error: Unable to download file from https://X.X.X.X:8443/pmm6dd0ea79af944504839232548896afdd/dump-status.xml
Error: The remote server returned an error: (500) Internal Server Error.

or with the following one:

Unable to start migration: connection failed or agent is not running

Resolution

  1. Edit the files C:\\Program Files (x86)\\Parallels\\PleskMigrationAgent\\WINAgentMng.exe.config on the source server and %plesk_dir%\\PMM\\Migration\\migrmng.exe.config on the destination server. Set the "Transport" value to "Samba" instead of the default "HTTPS" on both servers as shown below:

    <add key="Transport" value="Samba" />
  2. Restart Plesk Migration Agent on the source server.

  3. Make sure that the Computer Browser , Server , and Workstation services are running on both servers and that resource C$ on the source server can be accessed from the destination server.

Additional information regarding configuring Migration & Transfer Agent can be found in the Plesk documentation .

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