Retail (Perpetual) Plesk 12 key is invalid: the number of resources exceeds the limit defined by your license

Created:

2016-11-16 12:46:48 UTC

Modified:

2017-08-08 13:25:59 UTC

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Retail (Perpetual) Plesk 12 key is invalid: the number of resources exceeds the limit defined by your license

Applicable to:

  • Plesk

Symptoms

After Plesk upgrade to 12 version, Retail (Perpetual) license key for Plesk 12 is displayed as invalid with the following error:

Error: The license key is invalid. In order to use Plesk, you must request and install a new valid license key.
The number of resources currently in use exceeds the defined by your license limit.

The number of sites hosted on the server exceeds the defined by your license limit. You are hosting X sites ; However, your license allows only 0 sites.

The number of managed client accounts exceeds the limits defined by your license. They currently manage X customer accounts, but your license allows only 0 customer accounts.

The number of managed e-mail accounts exceeds the defined limits of your license. They currently manage X e-mail accounts, but your license allows only 0 e-mail accounts.

The number of managed web user accounts exceeds the limits defined by your license. They currently manage X web user accounts, but your license allows only 0 web user accounts.

Cause

After upgrade to Plesk 12, Retail license is renamed to Plesk 12 (upgrade from Plesk 10/11) (Purchased). The error that happens after the upgrade is considered as a software issue, id is PPPM-1653 . The issue is fixed in Plesk 12.0.18 MU#2.

Workaround

To workaround the issue backup original functions.php and replace it with the fixed one:

Linux:

# cp /usr/local/psa/admin/plib/functions.php{,.orig}
# wget https://support.plesk.com/hc/article_attachments/115004378785/functions.zip
# unzip functions.zip
# mv functions.php /usr/local/psa/admin/plib/functions.php

Windows:

  1. Backup "%plesk_dir%\admin\plib\functions.php"

  2. Download and unzip fixed functions.php

  3. Replace original %plesk_dir%\admin\plib\functions.php with the fixed one.

If this solution did not help or if you received the same error for Lease license (not Retail one), visit #213939545 for solution.

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