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An operation in Plesk fails: Unable to lookup SID for name

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Anastasia Zyrianova
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Plesk for Windows kb: technical

Applicable to:

  • Plesk for Windows

Symptoms

  • An operation in Plesk fails with the error message:

    PLESK_ERROR: Unable to lookup SID for name IUSR_example.com: (1332) No mapping between account names and security IDs was done.(Error code 1)

  • A Plesk backup task fails with the error message:

    PLESK_ERROR: Unable to back up files from C:\Inetpub\vhosts\example.com owned by system user. Error: Failed to create archive: Unknown error

    PLESK_ERROR: Warning: Subscription "example.com"
    Unable to back up files from C:\Inetpub\vhosts\example.com owned by system user. Error: Failed to create archive: Repository error: Archiver error: unable to pack C:/Inetpub/vhosts\example.com. Unable to logon system user 'jdoe' (domain: '') to impersonate. Using password: yes. Details: The user name or password is incorrect..

  • Migration finishes with the following warning:

    PLESK_WARN: Can not deploy web-content of domain example.comWarning:ForeignMigratorCore.MigratorException: System.Exception: Get flags failed of user (IUSR_example.com): (2221) The user name could not be found.

  • When changing permissions in Plesk File Manager, the operation fails with the following error message:

    PLESK_ERROR: PleskUtilException
    filemng failed: The user name could not be found. (Error code 2221) at NetUserGetInfo((null), john) at (UserInformation::getUserInformation line 187) at getUserInformation(john)(UserInformation::getUserInformation line 193) at execute "D:\Program Files (x86)\Parallels\Plesk\admin\bin\filemng" john --permissions --list-common "--file=D:\Web\vhosts\example.com\httpdocs\wordpress\wp-content" "--accounts=fsgF93A.tmp"(RunTime::RunAsUser::run line 223) (Error code 1)

Cause

The user mentioned in the error message does not exist in the local system.

Resolution

  1. Connect to the server via RDP.

  2. Start a command prompt as an Administrator.

  3. Apply the solution for all or several domains:

For all domains

Run the following commands to fix all domains:

C:\> "%plesk_cli%/repair" --repair-all-webspaces-system-users

C:\> "%plesk_cli%/repair" --regenerate-web-server-users-password

C:\> "%plesk_dir%\bin\repair.exe" --repair-all-webspaces-security

C:\> "%plesk_cli%/repair" --synchronize-impersonation-storage

For one or several domains

If one or several domains are affected, use the following commands:

C:\> "%plesk_cli%/repair" --repair-webspace-system-users -webspace-name example.com

C:\> "%plesk_cli%/repair" --repair-webspace-security -webspace-name example.com

C:\> "%plesk_cli%/repair" --synchronize-impersonation-storage

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    Atiq Ur Rahman ch

    I faced same issue and above commands were not resolved. It was showing below error when I tried to load plesk interface.:

    Additionally, an exception has occurred while trying to report this error: Exception
    Unable check file existence: No mapping between account names and security IDs was done. (Error code 1332) at Unable to lookup SID for name Plesk Administrator<br> at (RunTime::Sid::load line 87)<br> at Plesk impersonation(PipeServer::ServerThread::impersonateWithoutProfile line 750)<br> at (RunTime::PipeClient::readMessage line 117)<br> at Unable to call readMessage()(RunTime::PipeClient::readMessage line 122)<br> at Unable to call impersonateWithoutProfile()(RunTime::SIDClient::impersonateWithoutProfile line 383)<br> at Unable to call ClientAutoImpersonate()(RunTime::ClientAutoImpersonate::ClientAutoImpersonate line 455)<br> at (zif_plesk_internal_file_exists line 1437) (functions.php:1252)

     

    Unable check file existence: No mapping between account names and security IDs was done. (Error code 1332) at Unable to lookup SID for name Plesk Administrator<br> at (RunTime::Sid::load line 87)<br> at Plesk impersonation(PipeServer::ServerThread::impersonateWithoutProfile line 750)<br> at (RunTime::PipeClient::readMessage line 117)<br> at Unable to call readMessage()(RunTime::PipeClient::readMessage line 122)<br> at Unable to call impersonateWithoutProfile()(RunTime::SIDClient::impersonateWithoutProfile line 383)<br> at Unable to call ClientAutoImpersonate()(RunTime::ClientAutoImpersonate::ClientAutoImpersonate line 455)<br> at (zif_plesk_internal_file_exists line 1437) (functions.php:1252)

     

    Above solution did not worked .

    Solution:

    I followed instructions here to:

    Restore Plesk Administrator and service accounts (type command in CMD Shell (Run As Administrator):

    plesk sbin usermng --install-plesk-admin

    the command above helped me to fix issue

    Below is link to KB article :

    How to recreate system users for Plesk on Windows

     

     

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