Mail send failure: "You are not allowed to use sendmail utility. REJECT"

Created:

2016-11-16 12:46:40 UTC

Modified:

2017-08-08 13:16:51 UTC

2

Was this article helpful?


Have more questions?

Submit a request

Mail send failure: "You are not allowed to use sendmail utility. REJECT"

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux

Symptoms

I cannot send email form the server, the following error appears:

in Horde webmail:

Server is not accepting SMTP connection.

in Roundcube :

The message could not be sent. You are not allowed to use sendmail utility

in mail log:

    /usr/lib64/plesk-9.0/psa-pc-remote[923]: handlers_stderr: DATA REPLY:554:5.7.0 The message could not be sent. You are not allowed to use sendmail utility. REJECT

milter-reject: END-OF-MESSAGE from localhost.localdomain[127.0.0.1]: 5.7.0 The message could not be sent. You are not allowed to use sendmail utility.; from=<test@domain.tld> to=<xxxx@gmail.com> proto=ESMTP

Cause

  1. Outgoing mail filters are enabled in Tools and Settings->Mail Settings and prevent mail delivery, because mail message limit is reached.

  2. Inconsistency in internal outgoing messages limit database.

Resolution

  1. Increase "Default limit on outgoing messages from a mailbox" under Plesk->Tools and Settings->Mail Settings , lets try and set it twice and check mail delivery. Or you can disable this option in Plesk->Tools and Settings->Mail Settings

  2. Add affected domain/subscription into the database:

    /usr/local/psa/admin/sbin/mailmng-outgoing --add-subscription --main-domain-name=<subscription_name>
    /usr/local/psa/admin/sbin/mailmng-outgoing --add-sysuser --main-domain-name=<subscription_name> --sysuser=<subscription_user_login>
Have more questions? Submit a request
Please sign in to leave a comment.