Email notification fails with error: Unable to send the message to the SMTP server. Transport error code: 0x80040217

Created:

2016-11-16 12:46:31 UTC

Modified:

2017-08-16 17:07:41 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Email notification fails with error: Unable to send the message to the SMTP server. Transport error code: 0x80040217

Applicable to:

  • Plesk 11.x for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Symptoms

External mail server is used.

Scheduled notification message is not sent to email. There is an error in Event Viewer :

IDispatch error # 17 (COM Error 80040211, Description: Unable to send the message to the SMTP server. Transport error code: 0x80040217. Unknown server response error: not available 
)
    at Unable to execute event
    at (runTask :: start line 212)
Execute file name: C: \\ Program Files (x86) \\ Parallels \\ Plesk \\ admin \\ bin \\ runtask.exe

Cause

Incorrect External SMTP Server settings is specified in Plesk->Tools and Settings->Mail server settings.

Resolution

Configure a valid email account in Plesk > Tools & Settings > External SMTP Server Settings .

Have more questions? Submit a request
Please sign in to leave a comment.