Unable to access License Management in Plesk: 502 Bad Gateway

Created:

2016-11-16 12:46:26 UTC

Modified:

2017-08-18 15:37:26 UTC

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Unable to access License Management in Plesk: 502 Bad Gateway

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk for Linux
  • Plesk 11.x for Linux
  • Plesk 12.0 for Linux

Symptoms

Opening Plesk > Tools & Settings > License management shows the error:

    502 Bad Gateway

Cause

System could not read the key file in /etc/sw/keys/backup directory.

Resolution

Rename the folder /etc/sw/keys/backup :

# mv /etc/sw/keys/backup/ /etc/sw/keys/backupold

Recreate the folder and set correct permissions:

# mkdir /etc/sw/keys/backup/
# chmod 2770 /etc/sw/keys/backup
# chown root.swkey-data /etc/sw/keys/backup
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