Cannot publish a site with Parallels Web Presence Builder 11.5: publishing hangs at 100%

Created:

2016-11-16 12:46:07 UTC

Modified:

2017-08-16 17:06:25 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Cannot publish a site with Parallels Web Presence Builder 11.5: publishing hangs at 100%

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 11.x for Windows
  • Plesk 11.x for Linux
  • Plesk 12.0 for Linux
  • Web Presence Builder for Linux

Symptoms

I cannot publish a site with Parallels Web Presence Builder version 10.4, 11.0 or 11.5. Publishing process hangs at 100%.

Cause

The issue is likely caused by firewall rules that block access to google.com . Try the following command to verify access is opened:

~# telnet google.com 443

Note: it’s by design that during site publishing Parallels Web Presence Builder version 11.5 (10.4, 11.0) sends request to google.com for getting some data for google analytics dashboard.

There is no way to change the behavior in Parallels Web Presence Builder versions 10.4, 11.0, 11.5. It's planed to change publishing scheme in future updates of Parallels Web Presence Builder released after 11.6.

Resolution

Reconfigure firewall rules to open access to google.com from the server where Parallels Web Presence Builder is installed.

Have more questions? Submit a request
Please sign in to leave a comment.