Issue with backup restoration: Internal error: Zend_Controller_Exception: Permission denied

Created:

2016-11-16 12:45:54 UTC

Modified:

2017-08-08 13:41:27 UTC

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Issue with backup restoration: Internal error: Zend_Controller_Exception: Permission denied

Applicable to:

  • Plesk 12.0 for Windows

Symptoms

During an attempt to restore a backup, the following errors appears:

    Internal error.
ERROR: Zend_Controller_Exception: Permission denied.#0 C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\plib\\CommonPanel\\Controller\\Action\\Abstract.php(191): CommonPanel_Controller_Action_Abstract->_checkForgeryProtectionToken()
#1 C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\externals\\Zend\\Controller\\Action.php(502): CommonPanel_Controller_Action_Abstract->preDispatch()
#2 C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\externals\\Zend\\Controller\\Dispatcher\\Standard.php(295): Zend_Controller_Action->dispatch('errorAction')
#3 C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\externals\\Zend\\Controller\\Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#4 C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\plib\\Application\\Web.php(38): Zend_Controller_Front->dispatch(NULL)
#5 C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\htdocs\\application.php(15): Plesk\\Application_Web->run()
#6 {main} (Broker.php:336

additionaly, the following PHP warning can be found in %plesk_dir%\\admin\\logs\\php_error.log :

PHP Warning: Unknown: Input variables exceeded 2000. To increase the limit change max_input_vars in php.ini. in Unknown on line 0

Cause

This is Plesk internal issue with ID PPPM-2615 , that is considered to be fixed in future Plesk updates. The issue was fixed in Plesk 12.5.

Workaround

  1. Upgrade to the latest Plesk version.

  2. Increase max_input_vars parameter limit in /usr/local/psa/admin/conf/php.ini to 20000.

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