Cannot log in to Plesk: File Not Found

Created:

2016-11-16 12:45:50 UTC

Modified:

2017-08-16 17:18:42 UTC

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Cannot log in to Plesk: File Not Found

Applicable to:

  • Plesk 11.x for Linux

Symptoms

  • Cannot log in to Plesk or Plesk menu items are not accessible:

    File Not Found
  • /var/log/sw-cp-server/error_log contains the following errors:

    [error] 18574#0: *13 FastCGI sent in stderr: "Primary script unknown" while reading response header from upstream, client: 123.123.123.123, server: , request: "GET /admin/ HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock:", host: "example.com:8443", referrer: "https://example.com:8443/"

Cause

psa-zendframework package files are corrupted

Resolution

Reinstall the package with command like the following:

# rpm -Uhv --force http://autoinstall.plesk.com/<plesk_version>/<dist-version>/base/psa-zendframework-<package_version>

Note : replace the placeholders in the command above with actual versions of Plesk, OS distribution and package

Additional information:

"File not found" message is shown after logging in to Plesk

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