Emails are being forwarded even when forwarding was switched off in Plesk Panel

Created:

2016-11-16 12:45:46 UTC

Modified:

2017-04-24 12:12:34 UTC

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Emails are being forwarded even when forwarding was switched off in Plesk Panel

Applicable to:

  • Plesk 11.0 for Linux
  • Plesk 11.5 for Linux

Symptoms

Emails are still being forwarded even when forwarding incoming messages was switched off in Plesk Panel.

Cause

Database inconsistency.

Resolution

  1. Ceate psa database backup:

    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysqldump -uadmin psa > /tmp/psa.`date +%F_%H.%M`.sql
  2. Find setting of the mailname in question, for example test@example.com :

    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -uadmin psa

    mysql> SET @domain_name := 'example.com';
    mysql> SET @name := 'test';
    mysql> select * from mail where dom_id=(select id from domains where name=@domain_name) and mail_name=@name\\G
    *************************** 1. row ***************************
    id: 7
    userId: 11
    mail_name: test
    perm_id: 0
    postbox: true
    account_id: 23
    redirect: false
    redir_addr: forwarding@example.com
    mail_group: false
    autoresponder: false
    spamfilter: false
    virusfilter: none
    mbox_quota: -1
    disk_usage: 0
    dom_id: 5
    apsServiceAccountInstanceId: 0
    apsAntivirusServiceInstanceId: 0
    apsAntispamServiceInstanceId: 0
    1 row in set (0.00 sec)
  3. Remove the redir_addr :

    mysql>  update mail set redir_addr = '' where dom_id=(select id from domains where name=@domain_name) and mail_name=@name;

    Note: If you would like to remove mail forwarding for the whole Plesk Server, please remove mail.redir_addr data for all mail accounts and set forwarding to 'false':

    mysql> update mail set redir_addr='';
    mysql> update mail set redirect='false';

If it was not helped, find .qmail files in /var/qmail/mailnames/example.com/test/ and check whether it contains an entry alike &forwarding@example.com

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