Unable to start MailEnable IMAP service: Incorrect function. (Error code 1) at Start service MEIMAPS

Created:

2016-11-16 12:45:41 UTC

Modified:

2017-08-08 13:44:08 UTC

1

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Unable to start MailEnable IMAP service: Incorrect function. (Error code 1) at Start service MEIMAPS

Applicable to:

  • Plesk 12.5 for Windows

Symptoms

Unable to start MailEnable IMAP service:

Description : Start MailEnable IMAP Service
Incorrect function. (Error code 1) at Start service MEIMAPS at (service startStopService line 994)

The following message is shown when trying to access MailEnable management console:

You have a license key for this server, but the CPU count does not match the requested one. This error may occur since hyperthreaded CPUs as view as 2 CPUs by the Windows operating system. You can retrieve an updated license via Online Services, or the Registration Wizard.

In IMAP debug log file the follwoing entries can be found:

IMAP is out of the evaluation period or license is not valid.

Cause

MailEnable license key is not valid.

Resolution

Contact MailEnable technical support and obtain a valid license key.

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