Bootstrapper failed with error: ERROR while trying to configure PSA service.

Created:

2016-11-16 12:45:17 UTC

Modified:

2017-08-16 16:12:49 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Bootstrapper failed with error: ERROR while trying to configure PSA service.

Applicable to:

  • Plesk 10.x for Linux
  • Plesk 11.x for Linux

Symptoms

Got the following error while executing bootstrapper.

    Trying to reconfigure Tomcat services...
ERROR while trying to configure PSA service

Also could see following errors in /var/log/messages :

    Jul 15 21:55:51 hostname kernel: tomcatmng[20479]: segfault at 0000000300001c4f rip 00000039d9e7900a rsp 00007fff64862018 error 4

Jul 15 22:04:57 hostname kernel: tomcatmng[24725]: segfault at 0000000300001c4f rip 00000039d9e7900a rsp 00007fff8b746c88 error 4

Jul 15 22:11:16 hostname kernel: tomcatmng[29077]: segfault at 0000000300001c4f rip 00000039d9e7900a rsp 00007fff077a3fc8 error 4

Cause

The file /usr/lib/libz.so.1 is linked to a custom library:

    [root@hostname~]#  ls -la /usr/lib/libz.so.*
lrwxrwxrwx 1 root root 13 Mar 22 17:31 /usr/lib/libz.so.1 -> libz.so.1.2.5
-rwxr-xr-x 1 root root 75028 Jan 9 2007 /usr/lib/libz.so.1.2.3
-rwxr-xr-x 1 root root 109359 Mar 22 17:31 /usr/lib/libz.so.1.2.5

[root@hostname~]# rpm -qf /usr/lib/libz.so.1.2.5
file /usr/lib/libz.so.1.2.5 is not owned by any package

[root@hostname~]# rpm -qf /usr/lib/libz.so.1.2.3
zlib-1.2.3-3

Resolution

Unlink custom lib file:

    [root@hostname ~]# cd /usr/lib/
[root@hostname lib]# unlink libz.so.1

Creat a correct link:

    [root@hostname lib]# ln -s /usr/lib/libz.so.1.2.3 libz.so.1

Check the result:

    [root@hostname lib]# ls -la /usr/lib/libz.so.*

lrwxrwxrwx 1 root root 22 Jul 15 22:15 /usr/lib/libz.so.1 -> /usr/lib/libz.so.1.2.3

-rwxr-xr-x 1 root root 75028 Jan 9 2007 /usr/lib/libz.so.1.2.3

-rwxr-xr-x 1 root root 109359 Mar 22 17:31 /usr/lib/libz.so.1.2.5
Have more questions? Submit a request
Please sign in to leave a comment.