Bootstrapper failed with error: ERROR while trying to configure PSA service.

Refers to:

  • Plesk 10.4 for Linux
  • Plesk 11.0 for Linux

Created:

2016-11-16 12:45:17 UTC

Modified:

2016-12-21 19:08:13 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Bootstrapper failed with error: ERROR while trying to configure PSA service.

Symptoms

Got the following error while executing bootstrapper.

    Trying to reconfigure Tomcat services...
ERROR while trying to configure PSA service

Also could see following errors in /var/log/messages :

    Jul 15 21:55:51 hostname kernel: tomcatmng[20479]: segfault at 0000000300001c4f rip 00000039d9e7900a rsp 00007fff64862018 error 4

Jul 15 22:04:57 hostname kernel: tomcatmng[24725]: segfault at 0000000300001c4f rip 00000039d9e7900a rsp 00007fff8b746c88 error 4

Jul 15 22:11:16 hostname kernel: tomcatmng[29077]: segfault at 0000000300001c4f rip 00000039d9e7900a rsp 00007fff077a3fc8 error 4

Cause

The file /usr/lib/libz.so.1 is linked to a custom library:

    [root@hostname~]#  ls -la /usr/lib/libz.so.*
lrwxrwxrwx 1 root root 13 Mar 22 17:31 /usr/lib/libz.so.1 -> libz.so.1.2.5
-rwxr-xr-x 1 root root 75028 Jan 9 2007 /usr/lib/libz.so.1.2.3
-rwxr-xr-x 1 root root 109359 Mar 22 17:31 /usr/lib/libz.so.1.2.5

[root@hostname~]# rpm -qf /usr/lib/libz.so.1.2.5
file /usr/lib/libz.so.1.2.5 is not owned by any package

[root@hostname~]# rpm -qf /usr/lib/libz.so.1.2.3
zlib-1.2.3-3

Resolution

Unlink custom lib file:

    [root@hostname ~]# cd /usr/lib/
[root@hostname lib]# unlink libz.so.1

Creat a correct link:

    [root@hostname lib]# ln -s /usr/lib/libz.so.1.2.3 libz.so.1

Check the result:

    [root@hostname lib]# ls -la /usr/lib/libz.so.*

lrwxrwxrwx 1 root root 22 Jul 15 22:15 /usr/lib/libz.so.1 -> /usr/lib/libz.so.1.2.3

-rwxr-xr-x 1 root root 75028 Jan 9 2007 /usr/lib/libz.so.1.2.3

-rwxr-xr-x 1 root root 109359 Mar 22 17:31 /usr/lib/libz.so.1.2.5
Have more questions? Submit a request
Please sign in to leave a comment.