Unable to change password for Prestashop admin: Allowed memory size exhausted

Created:

2016-11-16 12:45:12 UTC

Modified:

2017-08-08 13:30:34 UTC

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Unable to change password for Prestashop admin: Allowed memory size exhausted

Applicable to:

  • Plesk 12.0 for Linux

Symptoms

Prestashop is installed to subscription. When trying to change password for Prestashop admin, the following error is shown:

    Fatal error: Allowed memory size of 2147483648 bytes exhausted (tried to allocate 2127823180 bytes) in /usr/local/psa/admin/plib/Service/Agent/Transport/Util.php on line 189

ERROR: Allowed memory size of 2147483648 bytes exhausted (tried to allocate 2127823180 bytes) (Util.php:189)

Cause

Hung process ' /usr/local/psa/admin/bin/sappmng '.

Resolution

Ensure that there are no dead/hung ' sappmng ' processes for the domain:

    # ps auxf |grep sappmng

Kill the processes, if found:

    # kill -9 <PID>
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