- Plesk 11.x for Windows
- Plesk 12.0 for Windows
- Plesk 12.5 for Windows
Note: This article has the reference to the issue with the fix available:
- #PPPM-3468 "Suspended subscriptions were not included into the full-server backup."
- Plesk 12.5.30 Update 14 07 December 2015 (Windows)
In Plesk 12.5 backup of subscription example.com got completed with the below warning:
CONFIG_TEXT: Cannot dump domain hosting settings [Unable to logon under sysuser account. Webspace content will not be dumped.]
As a result, backup got created without domain content.
Bug #PPPM-3468. It is fixed in Plesk 12.5 MU #14 and Plesk Onyx.
Install the latest updates or upgrade to the latest Plesk version
As a workaround, try the following:
Open Plesk > Subscriptions > example.com and find the name of system user of this subscription.
Connect to the server via RDP and click Start > Administrative Tools > Computer Management > Local Users and Groups > Users and find system user of subscription.
Right click on this account and select Properties. On General tab uncheck Account is disabled option and click OK.
Go to Tools & Settings > Backup Manager and create a backup again.