Backups are completed with Cannot dump domain hosting settings error

Created:

2016-11-16 12:45:08 UTC

Modified:

2017-08-19 03:09:15 UTC

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Backups are completed with Cannot dump domain hosting settings error

Applicable to:

  • Plesk 11.x for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Note: This article has the reference to the issue with the fix available:

  • #PPPM-3468 "Suspended subscriptions were not included into the full-server backup."
    Fixed in:
Please consider updating your server:

Symptoms

In Plesk 12.5 backup of subscription domain.tld got completed with the below warning:

Cannot dump domain hosting settings [Unable to logon under sysuser account. Webspace content will not be dumped.]

As a result backup got created without domain content.

Cause

Bug #PPPM-3468 . It is fixed in Plesk 12.5 MU #11 and Plesk Onyx.

Resolution

Install the latest microupdates or upgrade to the latest Plesk version .

  1. Open Plesk > Subscriptions > domain.tld and find name of system user of this subscription.

  2. Open Start > Administrative Tools > Computer Management > Local Users and Groups > Users and find system user of subscription.

  3. Right click on this account and select Properties . On General tab uncheck Account is disabled option and click OK .

  4. Create the backup from backup manager once again.

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