Migration fails: Failed to copy web files for subscription


2016-11-16 12:45:04 UTC


2017-04-24 11:05:38 UTC


Was this article helpful?

Have more questions?

Submit a request

Migration fails: Failed to copy web files for subscription

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 12.5 for Windows


  • Migration fails with error:

    |- error: Failed to copy web files for subscription 'example.com'
    | Migration tools tried to perform operation in 3 attempts: Rsync failed to copy files from the source (the source server 'source' ( to the target server (target Plesk server):
    | This could happen because of a network connection issue.
    | Retry copying the files with the help of the "copy-content" command.
  • Following error in migation log:

    +|2016-01-15_09:27:18,259|D|ST1|core|example.com||Command stderr: rsync: failed to connect to ( Connection timed out (116)
    =|2016-01-15_09:27:18,259|D|ST1|core|example.com||rsync error: error in socket IO (code 10) at clientserver.c(128) [Receiver=3.1.1]
    +|2016-01-15_09:27:18,259|D|ST1|core|example.com||Command exit code: 10
    +|2016-01-15_09:27:18,259|E|ST1|core.windows_rsync|example.com||Interaction via rsync with server at and client at was failed, retry in 10 seconds
    +|2016-01-15_09:27:28,275|D|ST1|core.run_command|example.com||Execute a command on local server: 'cmd /c "set RSYNC_PASSWORD=PASSWORD"d:\\Plesk\\DATA\\var\\modules\\panel-migrator\\sessions\\20160115091625\ arget-server\\rsync\\bin\\panel-migrator-rsync.exe" --no-perms -t -r rsync://admin@"":10156/"vhosts/example.com/" "/cygdrive/d/Plesk/VHOSTS/example.com"" --exclude /statistics --exclude /subdomains --exclude /.Security'
    +|2016-01-15_09:27:28,275|D|ST1|core|example.com||Call local command: cmd /c "set RSYNC_PASSWORD=PASSWORD"d:\\Plesk\\DATA\\var\\modules\\panel-migrator\\sessions\\20160115091625\ arget-server\\rsync\\bin\\panel-migrator-rsync.exe" --no-perms -t -r rsync://admin@"":10156/"vhosts/example.com/" "/cygdrive/d/Plesk/VHOSTS/example.com"" --exclude /statistics --exclude /subdomains --exclude /.Security
    +|2016-01-15_09:27:49,335|D|ST1|core|example.com||Command stdout:


Not all required ports are opened to establish the connection by migrator.


Please make sure all necessary ports are opened on both Source and Destination servers according to Migration guide .

Try to disable Firewall on source server.

Have more questions? Submit a request
Please sign in to leave a comment.