Sitebuilder site is configured for publishing to domain hosted on Parallels Plesk Panel Windows.When I attempt to publish the site or verify publishing location I received the following error message:
Error: FTP error: Cannot log in to the publishing server. The provided credentials are invalid.
What causes the problem?
Invalid publishing settings.
" Joomla " application is installed on the domain where to the site is published.
Parallels Plesk Sitebuilder works with Publishing FTP server in passive mode . The problem is caused by the fact that FTP server on publishing host does not work in passive mode. This may be caused by IP Security Policies .
Here are site publishing settings (
Sites > %site name% > Publishing Settings ):
Host (IP address or DNS name): %publishing host%
Login: %ftp login%
Working directory: /httpdocs/%directory%
Web site URL: http://%domain.tld%/site
Verify site publishing settings and correct publishing settings:
- domain name
%domain.tld%is resolved to IP Address
%publishing host%on Sitebuilder server;
- FTP login is possible to the domain with credentials from
- a file uploaded to
/httpdocs/%directory%via FTP is available via
- domain name
Remove " Joomla " application from the domain.
Try disabling IP Security Policies , namely polity Packet Filter for test.
After that if FTP server works correctly in passive mode and publishing works then you need to review and reconfigure IP Security Policies.